Return Policy

You have 7 days from the delivery date to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition you received it

In its original packaging

Accompanied by a receipt or proof of purchase

Non-returnable items include:

Sale or clearance items

Gift cards

Personalized or custom-made products

Digital downloads (if applicable)

Beauty

Bodysuits

Face masks

Intimates/Lingerie
Jewelry
Swimwear
Open pack  Wholesale Orders
🔄 Return Process
To start a return, please contact our support team at Support@thegeniestore.com with:

Your order number

Reason for return

Photo of the product (if damaged or defective)

Once approved, we’ll send return instructions. Please do not send the item back without contacting us first.

💵 Refunds
Once we receive and inspect your return, we will notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

📦 Return Shipping
Customers are responsible for return shipping costs.

For damaged, defective, or incorrect items, we will cover the return shipping.

20% restocking Fee is Applicable to all Returns and refunds.